I have been building web experiences since 2009 and built over 70+ high quality custom sites.
In that time have gained a vast amount of experience and knowledge, so I crafted this FAQ page to answer many of the frequently asked questions I’ve been asked along the way.
How much does an online store cost?
The cost of a website can vary depending on various factors, just like the cost of a house may vary depending on how big and custom you want it to be. Our website projects generally start in the $12,000 range for ecommerce sites and range upward depending on your unique needs.
Which ecommerce platform should I use for my business?
I get this question all the time and in 2 words all I can say is “it depends!”. There are so many factors that come into choosing the best platform for your store including budget, future plans, integrations, number of products and in-house technical ability. I have a process to help you find the best fit for your business situation.
How long does it take to design and build a website?
The time it takes to produce a website depends on the size and complexity of your site and the quality of content that you have ready to go. A basic ecommerce site typically takes around 8-10 weeks from beginning to end.
Do I need my own domain name and web hosting?
Yes, I can steer you to my trusted providers to get this set up and we can work with your existing provider. We are not a web hosting company.
Will my website work on mobile devices?
Yes it will. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimised for mobile devices.
Do you do non ecommerce websites?
No, I’m a specialist at ecommerce websites and my clients pay a premium for this expertise. Standard service based websites are not my thing.
Do you use Themes?
We prefer to create our own designs rather than modifying a purchased theme.
This allows us to take full responsibility for the quality of the code and performance of the website. It also means we can build a solution based on the requirements of the business.
What is a Content Management System?
A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection.
What other software or apps can I integrate my store with?
If a well tested, recommended and reviewed app or plugin exists in the marketplace we can more than likely integrate it with your store.
Please note that we do not build plugins or apps ourselves, we leave that to the integration builder experts.
Which Payment Gateway should I use?
Different gateways provide difference features and pricing depending on your business maturity and online sales volume.
The marketplace is competitive so shop around, but we have a few recommended providers in this space we’d be happy to introduce you to to find your best fit.
Do you provide training?
Yes we provide all our clients with 1 on 1 training to drive their new online store. You will be given a comprehensive document for reference and future staff training. I believe in empowering my clients, not holding them back.
Can you help me with Social Media and Email Marketing?
I sure can. You may choose to include some social media or email marketing strategy in my time block or retainer options.
Do you do Search Engine Optimisation (SEO)?
There are many aspects that go into achieving good SEO and although I have a solid handle on those principles, I am not the expert and have trusted partners I can refer you too if it’s required. Be assured We will build your site with SEO friendly architecture that your team or an SEO specialist can work with to optimise your website.
Do you write the content for my site?
We don’t directly write your content, however if you need help with this we can put you in contact with a copywriter who specialises in writing for the web.
Do you provide a warranty?
Yes, all our sites come with a 30 day warranty to fix any technical bugs or formatting issues that may occur across all devices and browsers.
I always for 100% pixel perfect workings, but invariably there will be a few minor issues we’ve missed that are quickly fixed within 48 hours.